Terms of Service & Warranty

1. Doorstep Service Agreement

By booking a cleaning, repair, or upholstery service with SofaCare.lk, you agree to grant our certified technicians access to the designated premises at the agreed date and time.

• Technicians require access to a standard residential electrical outlet and a clean water source.
• We provide all commercial extraction machinery, blowers, brushes, and enzyme shampoos.

2. 100% Satisfaction Guarantee

We operate on a Pay After Satisfaction policy. Customers are encouraged to inspect the cleaned or repaired furniture thoroughly before issuing payment. If you are not satisfied with any section, our technicians will re-clean or address the spot on the spot at no additional charge.

3. Stain Removal Policy

While our industrial extraction machines and targeted enzyme shampoos lift over 95% of organic stains (tea, coffee, food grease, pet stains), certain historical or chemical burns (such as bleach burns, permanent hair dye, or aged acid spills) cannot be reversed without damaging the fabric weave. Technicians will inspect your sofa fabric and give an honest appraisal before starting work.

4. 1-Year Structural Warranty (Repairs & Rebuilt Sofas)

All structural timber frame repairs, spring tension replacements, and certified rebuilt sofas purchased from SofaCare include a 1-Year Structural Warranty covering:

• Wood joint breakage under normal household usage.
• High-density orthopedic foam sag exceeding 20% within 12 months.
• Stitching defects on custom upholstery.

5. Store Products & Return Policy

DIY cleaning sprays, waterproof covers, and upcycled home products purchased through our store come with a 7-Day Exchange Guarantee for damaged or defective goods. Covers must be in unused, original condition with packaging intact.